Refunds

Cancelling

Cancel any time from your billing settings. You keep full access (exports included) until the end of the period you have already paid for, and you are not charged again. We do not pro-rate a partial month back, because you keep the service for all of it.

Cancelling does not delete your work. Your kitchens stay where they are; you simply cannot export new cut files until you resubscribe.

When we refund

We refund in full, without needing to be persuaded, when:

• KitchenCNC was broken or unavailable for a meaningful part of your billing period and that stopped you working;
• you were charged after cancelling, or charged twice;
• you were charged for a period in which you did not export a single kitchen and you tell us within 30 days. If you did not use it, we do not want the money.

Refunds go back to the original card. Stripe usually takes 5 to 10 business days to land it, which is their timing rather than ours.

When we usually don't

We generally do not refund a period you used normally and then changed your mind about, or one where the software worked as described but did not suit your shop.

“Generally” is doing real work in that sentence. If your situation is genuinely unreasonable, write to us and say so. We are a small company and we would rather sort it out than win it.

How to ask

Email hello@kitchencnc.com, or just reply to any receipt we sent you; those go to the same place. Tell us what happened. You do not need a reason for cancelling, only for a refund, and a sentence is enough.